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Product categories filter - problem with clear button

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
yorgosk(@yorgosk)
3 Posts
Customers
September 22, 2023, 14:19

Hello, I have two issues with product categories filter (just to mention that I use it the shortcode in a block theme).

The first problem is that when I select a subcategory, it return the parent and rest subcategories. But when I select another subcategory, it doesn't return rest subcategories and parent category.

The second problem, is that when I clear the filter, it returns all the products but the filter is empty, with none of the initial filters (product categories and price filter) and I have to refresh the page. It seems like an AJAX problem, but it is not enabled from the settings of the plugin.

Thanks.

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 25, 2023, 11:10

Hello

Please  drop me exact  link to the  issue

What should I do to repeat this problem?

#2
yorgosk(@yorgosk)
3 PostsTopic Author
Customers
September 25, 2023, 16:06

By mention it as an issue, I mean I have a problem with the plugin. In the video attached you can see what I mean.

https://drive.google.com/file/d/13vKbeXY0ZLg4W5fZ1RfVpg2EmMbvcYfX/view?usp=sharing

Thanks.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 26, 2023, 11:29

Hello

Please  drop  me  exact  link  to  the  issue

check  option in  Advanced->Options- https://share.pluginus.net/image/i20230926122745.png

If  no  luck  - activate  SEO url - https://share.pluginus.net/image/i20230926122852.png

and   do  a test

#4
yorgosk(@yorgosk)
3 PostsTopic Author
Customers
September 28, 2023, 14:02

I don't have a link cause it's in local development, but the solution worked for me.

I find another problem. I use woof in every woocommerce page with shortcode and also I have activated the option"Set filter automatically" to"Yes", because I use it smaller width screens. When I select a category, the radio button is not showing the tick in shortcode section but only in automatically filter. You can see it in the screenshot bellow.

https://prnt.sc/Tp1-QCKbcofP

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 29, 2023, 10:47

Hello

Because this is a radio filter type - only one can be selected.

you should use only one filter - widget or automatic

#6