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Problem with product category folders disappearing when I use WOOF filters

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

Hello everyone,

I’m a beginner in WordPress & Woocommerce, I’m starting to make nice things and want to go further,

I use WordPress 5.7.2, Woocommerce Version 5.1.0 and Woof 2.2.3

An example of a page from my website :
https://www.leobotics.fr/product-category/robot-professionnel-industrie-telecommunication-axes-mobile-agv-pro-leobotics-robotics/robot-industriel-usine-pro-agv-scara-cobot-delta-leobotics-robotics/

Problem:
I have created many categories of products (with nice pictures!) to guide the user through the product selection.
Category 1 > sub-category 2 > sub-category 3.

Ex : In the page https://www.leobotics.fr/product-category/robot-professionnel-industrie-telecommunication-axes-mobile-agv-pro-leobotics-robotics/,
We can see different category folders (medical, industrial, etc.)

If I click on Industrial robots : https://www.leobotics.fr/product-category/robot-professionnel-industrie-telecommunication-axes-mobile-agv-pro-leobotics-robotics/robot-industriel-usine-pro-agv-scara-cobot-delta-leobotics-robotics/,
We can see other category folders (palletizer, scara, etc.)

My problem is that when I select a filter (e.g.: number of motor axes = between 2 and 15: e.g. https://www.leobotics.fr/product-category/robot-professionnel-industrie-telecommunication-axes-mobile-agv-pro-leobotics-robotics/robot-industriel-usine-pro-agv-scara-cobot-delta-leobotics-robotics/?robot=1&pa_nombre-axes=2,3,4,5,6,7,10,15&really_curr_tax=69-product_cat ),
I get the result of my search, but all the folders and categories have disappeared, and my products are all in the same page, at the same level, and all mixed up. I would like to have these results still sorted by folder.

I noticed that if I remove the prefix (“robot=1”) in the URL = https://www.leobotics.fr/product-category/robot-professionnel-industrie-telecommunication-axes-mobile-agv-pro-leobotics-robotics/robot-industriel-usine-pro-agv-scara-cobot-delta-leobotics-robotics/?pa_nombre-axes=2,3,4,5,6,7,10,15&really_curr_tax=69-product_cat, then I get almost the desired result = the search results present on my result page + the presence of the folders (containing the search results).

Could you please help me to do the manipulations, so that I can always see the category folders, every time I use my filters?

Thank you very much in advance!
Léo-Pol`

Hello Léo-Pol

Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png

Update  the  plugin  to  latest  version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/

Hello Pablo,

Thanks for your feedback,

I have in my possession the license key (downloaded from Envato), but I do not understand your images, where should I copy this key? ... (In the settings of which module? Wordpress? Woocommerce? Woof? Envato? ...)

In the meantime, I have downloaded the Envato Market plugin for recent updates of the modules purchased. I uninstalled WOOF and reinstalled well with the latest version WOOF 2.2.5.3.

I still do not understand where installed this license key?

Thanking fully for your answers,

See you very soon,

Thank you !

Sincerely, Léo-Pol W.

Hello

I still do not understand where installed this license key? - https://share.pluginus.net/image/i20210525125111.png  and  you  will  see  this  field - https://share.pluginus.net/image/i20210525125234.png

Could you please help me to do the manipulations, so that I can always see the category folders, every time I use my filters? - No, because the plugin filters products and not categories.

But  you  can  try  this  option - Advanced->Options-> https://share.pluginus.net/image/i20210525130952.png

Hello pavlo_borysenco,

Thanks for your feedback ;

I sent you the activation key on this website, as mentionned with the procedure you indicated to me (on the pluginus site).
> Can you confirm that this license key has been activated for my website? ...

> I tried to disable the influence swoof, by setting"yes" in"disable swoof influence" nevertheless it does not seem to do anything;

As a reminder :
1) An example of"Normal" link of my e-commerce store:
https://www.leobotics.fr/product-category/robot-de-service-robot-divissements-jouet-domestique-art-livre/

Here, all the folders and their images are visible, then the products are visible.

2) If I add any search criteria, like weight; two items are added to my url;
pa_weight-kg = 0-792.0-3.0-356.0-44.0-7.0-716
and
swoof = 1

Ex: https://www.leobotics.fr/product-category/robot-de-service-robot-divancement-jouet-domestique-art-livre/?swoof=1&pa_poids-kg=0-792,0-3,0 -356.0-44.0-7.0-716 & really_curr_tax = 79-product_cat

It is then observed that the entire product architecture is removed. The folders are deleted.

3) If I use the same URL, and I delete"swoof = 1";
https://www.leobotics.fr/product-category/robot-de-service-robot-divancement-jouet-domestique-art-livre/?pa_poids-kg=0-792,0-3,0-356,0 -44.0-7.0-716 & really_curr_tax = 79-product_cat

I get exactly the right result I'm looking for, that is to say, the weight filter applied, and on my search page I still have the visible folders!

There is therefore necessarily a manipulation that we could do together. Can be deleted or added a piece of code?
In particular to make the swoof = 1 disappear from the URL? ...

Thank you very much for your future feedback ...!

Have a good day, see you soon,

Regards,

Léo-Pol WATRIN, founder Leobotics.fr

Hello

Your  link - https://share.pluginus.net/image/i20210601132536.png

 Can you confirm that this license key has been activated for my website? ... - All  is  ok!  Please renew  your  support

Paste  wp-admin  access - https://c2n.me/43SC6rb.png ->https://c2n.me/42BAoj4.png

Hello !

Yes we just changed links of the e-commerce website, precisely for find a solution of this problem of folders with the"swoof=1"... but solutions didn't work,

Please, now the links are :

https://www.leobotics.fr/robot/robot-de-service-robot-divissements-jouet-domestique-art- livre /

https://www.leobotics.fr/robot/robot-de-service-robot-divertissement-jouet-domestique-art-livre/?swoof=1&stock=instock&pa_poids-kg=0-792,0-3,0-356,0-44,0-7,0-716,0-723&really_curr_tax=79-product_cat

https://www.leobotics.fr/robot/robot-de-service-robot-divertissement-jouet-domestique-art-livre/?stock=instock&pa_poids-kg=0-792,0-3,0-356,0-44,0-7,0-716,0-723&really_curr_tax=79-product_cat

 

Access WP-admin have been pasted.. (OK?)

 

Thanks sincerely,

Best regards,

Léo-Pol W

 

 

 

Hello

Please  add wp-admin access(login+pswd)

Renew  your  support

Hello Pablo,

I sent you Login & Pswd, you currently have a publisher account, with the simple rights & access: activate, update & edit plugins.

Thank you again for your support in the possibility of making these folders appear when the filters are activated, or the desactivate"swoof=1",

Have a good day, see you soon.
Best Regards, Léo-Pol W.

Hello

activate, update & edit plugins. - no!With this access I can't do anything, I can't check my plugin settings

Hello Pablo,
Thank you again for your response.
I have defined other rights for PluginUs.
(cf. Pictures)

Did you try any modification ?

Are there any other rights you need?

Giving you full administrator rights is impossible without a confidentiality and copyright agreements, is it?

If necessary, we can exchange by email at watrinleopol@leobotics.fr if it is easier for you.

I really want to complete this problem of swoof=1 and the appearance of subfolders with WOOF, so that our e-commerce website can function correctly.

Thanking you fully in advance,

Have a good day and see you soon

 

Hello

I need access to my plugin settings. at the moment i can't do it

Please  check  options - https://share.pluginus.net/image/i20210628140008.png