Quote from Alex Dovlatov on October 16, 2025, 12:09

Hello

Nothing happens just like that, if you remember what you installed last time - disable it please and see results, something failed into the conflict. To understand what is wrong do next please:

1. Install https://wordpress.org/plugins/duplicator/ and make site site backup, download it
2. Create somewhere test subdomain, and install the site there, because you have alive site
3. One by one disable plugins you installed to see what is wrong
4. If no luck, and you not found the issue please provide in the secrte area of this ticket wp-admin acces to that test site, not to production one because test can broke production

https://share.pluginus.net/image/i20230222134241.png
https://share.pluginus.net/image/i20230222134615.png

Quote from Serena on October 16, 2025, 13:27

Thanks for your answer, unfortunately we already tried disabling the plugins, but the website keep on not working.

I've sent you the login access in the private data section, could you please have a look?

Quote from Alex Dovlatov on October 17, 2025, 16:22

Hello

I jsut entered the site and in plugins I fisabled ivory search, and now filtering works

2 search/filter plugins can not work on the same time on one site as their are competitors for hooks. If you need search by text using ajax you can use HUSKY hook https://products-filter.com/shortcode/woof_text_filter , here is demo example, see header https://demo.products-filter.com/shop/ , please test it ...

 

Quote from Serena on October 17, 2025, 16:33

Hello,

I just checked it out, but the site is not working!

For example, this should be bags and backpacks page, and it showing jackets.

So I guess that was not the issue..

 

Quote from Alex Dovlatov on October 17, 2025, 17:14

Hello

Looks like we have misunderstanding, and it was cache maybe of another nature on your side, but I see bugs

 

https://www.spinnaker.ge.it/categoria-prodotto/city/accessori-city/borse-e-zaini/ - and this is not filter link, this link of woocommerce native, you can disable HUSKY and you will see the same products. Here is HUSKY search link https://www.spinnaker.ge.it/categoria-prodotto/city/accessori-city/borse-e-zaini/swoof/taglia-s-and-m/

And question: are using Cloudflare and cache there? Or any types of cache on the hosting side?

Quote from Serena on October 17, 2025, 17:21

I am sorry, I am not getting it :( this is for example jacket page with filter

https://www.spinnaker.ge.it/categoria-prodotto/city/abbigliamento-city/giacche-city/?swoof=1&genere=uomo&really_curr_tax=5902-product_cat

Please see image

 

 

Quote from Serena on October 17, 2025, 17:31

And by the way, no Cloudfare or similar use on the Hosting

Quote from Alex Dovlatov on October 20, 2025, 12:01

Hello Serena

It is mystik, look screen please https://www.spinnaker.ge.it/categoria-prodotto/city/abbigliamento-city/giacche-city/?swoof=1&genere=uomo&really_curr_tax=5902-product_cat - I see

 

What I can offer is this: If you agree, I can create a site snapshot using the Duplicator plugin (if it works properly on your server/hosting) and then try to deploy it on my own test hosting.

If everything works fine on my side, that would mean the issue is not related to the plugin itself, but something else in your environment. It’s quite strange that you and I are seeing different results. The only possible explanation that comes to mind is caching. And yes, I know you mentioned that you’re not using Cloudflare, but the behavior looks very similar to what happens when Cloudflare cache is active but not properly configured.

Quote from Serena on October 20, 2025, 12:08

Hello there, thanks again for your time.

I see the same in the link you sent me (jacket page) but if you scroll down a bit you'll see other products not related to jackets, and if you go for example in Woman shoes

I am still getting the same jackets.

But you can go ahead, and create the snapshor, just be sure to check the other categories, so you can see that they are not changing.

 

 

 

Quote from Alex Dovlatov on October 21, 2025, 12:22

Hello Serena

So I installed your site here (without images) https://tester2.pluginus.net/categoria-prodotto/city/abbigliamento-city/felpe-e-maglioni/ and started one by one disable plugins, after I disabled plugin CTX feed - all started to work good, please do tests https://www.spinnaker.ge.it/categoria-prodotto/city/abbigliamento-city/felpe-e-maglioni/

But I am not for 100% sure, I did extremly next: on test2 site disabled all plugins exept woocommerce + HUSKY and looks like all is works and quite quickly https://tester2.pluginus.net/categoria-prodotto/city/abbigliamento-city/felpe-e-maglioni/ - please check by your eye is all right just now about filtering on test site. If you will find wrong search link on test2 site please share it here

If to back to the same first your message - after what exect moment all stopped to work normally (update of any plugin or installation of new one)?

Quote from Serena on October 21, 2025, 12:39

Hello Alex,

thanks for your time, I tried the website with ctx disable but to me nothing change, it's the same as before :(

Woman troursers 

So what I am suppose to do? Could it be something else? Husky plugin configuration not working corretly?

Quote from Alex Dovlatov on October 22, 2025, 13:17

Hello Serena

I just tried your link on test2 site https://tester2.pluginus.net/categoria-prodotto/city/abbigliamento-city/pantaloni-e-bermuda/?swoof=1&genere=donna&really_curr_tax=5906-product_cat - and looks like its shows relevant products, please check it (both sites has the same database, images not taken on test2)

What can be done:

1. As you have a lot of plugins you can create on another hosting clone of your site for testing to exclude the possibility of hosting influencing the same cache in any way
2. On that test site disable all plugins exept HUSKY + WooCommerce, all data you will see right there, one by one enable it

p.s one moment https://www.spinnaker.ge.it/wp-admin/admin.php?page=elementor-settings#tab-performance - I just disabled cache of elementor and now looks like all works , please check it on your side

 

Quote from Serena on October 23, 2025, 09:51

Thanks, let me test it too, I'll be back asap

Quote from Alex Dovlatov on October 24, 2025, 11:45

Hello Serena

Ok, let me know if you have questions ...

 

Quote from Serena on October 27, 2025, 14:59

Thanks for your kind help. It seems its working now

Quote from Alex Dovlatov on October 28, 2025, 13:46

Welcome :)