Quote from Ganqq on December 26, 2025, 10:55

Hello, happy end-of-year holidays !

Ok, I have applied the keyword [woof]. I hadn’t fully understood it before, sorry about that.

However, I’m still encountering the issue. When I check "Borne WIFI", only the correct products are displayed.
When I check "Pack SUPPORT" alone, the correct products are also displayed.

But when I check both "Borne WIFI" and "Pack support" at the same time, the products from the "Borne WIFI" category are not displayed. Instead, products from the Switch category appear.

Quote from Alex Dovlatov on December 28, 2025, 11:14

Hi, happy upcoming New Year!

It looks like the request is being intercepted somewhere inside the theme. I don’t see any logical reason why those products should be displayed, because they are not associated with the selected categories at all and simply shouldn’t be there.

This needs a deeper investigation — most likely something in the theme is adding these products for some reason. By the way, when I switch to another theme (not Avada), everything seems to work correctly. I tested it with storefront.

See you next year :)

Quote from Ganqq on January 28, 2026, 10:47

Hi !

I had a look on my side and I agree, the behavior is quite strange. From what I can see so far, it does indeed look like an incompatibility with the Avada theme those products definitely shouldn’t be displayed in this situation.

I haven’t been able to identify the exact cause yet, but it seems that Avada is somehow intercepting or modifying the query and adding these products unexpectedly. The fact that everything works correctly when switching to Storefront clearly points in that direction.

I’m still investigating to understand exactly what’s causing this.

Quote from Alex Dovlatov on January 29, 2026, 20:34

Hello

Thank you for the signal! Tomorrow I will close will look again what is going on the stage site ...

 

Quote from Alex Dovlatov on January 30, 2026, 22:17

Hello

Yes, something wrong with Avada, look this link please: boutique/fltr/product_cat-borne-wifi-and-pack-support/page/2/ - all what is on page 2 is mess, BUT if to go to /wp-admin/themes.php?page=avada_options and set Woocommerce -> "WooCommerce Number of Products per Page" -> 30 for examle -> start filtering from page/boutique -> will be found relevant products only. So I did tests here: /tester -> with [woof] + [woof_products] - all works fine even with pagination. So I tried to add hooks - doesn work, something reset filter query when page/2 is goind, I tried by ftp to change files in folder "/var/www/html/wp-content/themes/Avada" - but I do not have permissions "permission denied", please set form my ftp user permissions to chnge files in this folder

p.s. for database I did https://products-filter.com/how-to-fix-category-hierarchy-filtering-in-woocommerce-shop for any case

Quote from Ganqq on February 3, 2026, 14:48

Hello,

These findings are interesting.
Apologies for the inconvenience, the permission issue should now be fixed !

Thanks !

Quote from Alex Dovlatov on February 3, 2026, 18:29

Hello

Thank you for cooperation, we will continue investigation and will write you here this week about any results ...