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Newly Added Categories Not Showing in Product Filter

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
aponia(@aponia)
5 Posts
Customers
October 7, 2025, 16:28

We are using the free version of the plugin and the frontend builder on a page where we display subcategories under the parent category “BBQ.”
However, when we add a new subcategory under BBQ, it does not appear on the frontend.
Additionally, if we rename an existing category, the updated name is not reflected in the filter display.

Steps Taken:

  1. Disabled all plugins except WooCommerce and the HUSKY plugin.

  2. Switched to the default Twenty Twenty-Five theme.

The issue persists even after these steps.
Please advise on how to resolve this as soon as possible.

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 7, 2025, 21:02

Hello

Please clear all cache + Advanced->Options - https://share.pluginus.net/image/i20251007220152.png   and press Ctrl+F5

#2
aponia(@aponia)
5 PostsTopic Author
Customers
October 8, 2025, 11:01

I have set it up on my local computer using WAMP Server.

  1. There is no cache at all — no caching plugin or anything similar.

  2. Under Advanced → Options, both settings you mentioned in the screenshot:

    • Cache terms

    • Cache dynamic recount number for each item in filter

      Are already set to No. I also tried setting them to Yes as per your suggestion and cleared the cache, but it still didn't work.

  3. My new subcategories under BBQ are still not showing on the frontend.

We also debugged the issue at the code level but didn't have any luck.
Check Attached scrrenshot
1. https://snipboard.io/QMrSsK.jpg
2. https://snipboard.io/kGZpPB.jpg
3. https://snipboard.io/rwMTUe.jpg

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 8, 2025, 19:09

Hello

Please check browser console [F12] - You may have JS errors.

What plugin version number are you using?

Try disabling dynamic recalculation for testing purposes.

#4
aponia(@aponia)
5 PostsTopic Author
Customers
October 8, 2025, 20:26

Current Plugin version: Version 1.3.7.1 
Also i noticed your plugin somehow creating different entries for a term that have different IDs than created by WooCommerce

Check below screenshots
1. https://snipboard.io/nzIGZF.jpg
2. https://snipboard.io/hGPWHD.jpg
3. https://snipboard.io/fBVh3C.jpg

#5
aponia(@aponia)
5 PostsTopic Author
Customers
October 8, 2025, 20:30

Also Disabled dynamic recount
1. https://snipboard.io/5eup4N.jpg

#6
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 9, 2025, 18:34

Hello

Also i noticed your plugin somehow creating different entries for a term that have different IDs than created by WooCommerce  - This is a filtering plugin, it does not create any data for products, it only uses the data that the product already has.  Perhaps this is the problem, incorrect terms in the database

#7
aponia(@aponia)
5 PostsTopic Author
Customers
October 9, 2025, 19:16

We figured it out while debugging the code. It wasn't an issue with the plugin — the filters were pulling data from Product Attributes, but we were checking Product Categories.

#8
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 10, 2025, 20:55

Hello

Great! I'm glad you were able to solve this problem.

#9