Items in category disappear after filtering
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page pleaseIf you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Yes, right now, there are no errors. I don't know what happened.
Hello
I think it was cache
Hello there,
Can you please check this page - https://harmonia.bg/product-category/mesoterapia/
https://www.loom.com/share/a7ec78608f39429a8d7b38f4ca8b522e?sid=34874f3d-c640-4d4a-8359-f93637595150
When I filter by a category it works. However, if I choose a second one, it doesn't show the products from the second one.
Hello
Unfortunately access to this page is closed
But it looks like a conflict with a third party plugin. Some third-party script removes a term from the request
Hello,
I have added access to the site in the private section.
Regarding the conflict, I don't understand why, because it works well on the main archive page.
Hello
Please add a second license code (one site one license)
Third party script removes second term from query - https://c2n.me/4jU57Cs
Hello,
Sorry, I didn't know how many sites it covers the license. We will leave this for now.
In that case, can you help me with the previous site? Here is the video with my problem. Hope you can help!
https://www.loom.com/share/1806f6d15d77483d939568d07a80117d?sid=c1bcdcd0-1710-4db9-951b-e30d39a21ae7
Thank you!
Hello
To add text filter please use - https://products-filter.com/shortcode/woof_text_filter
How to add this to the header - it just depends on your current theme
If there are no products on the page (template for displaying the result), the filter will automatically redirect to the shop page
Thank you!
I just want to get back here, to where you say ''Third party script removes second term from query - https://c2n.me/4jU57Cs"
If you look at this site, where its working fine - https://beautyprofi.net/product-category/maski-za-litse/swoof/product_cat-biotselulozni-maski-edinichna-opakovka-and-gel-krem-maski-za-litse/
And this one - where is NOT working fine - https://harmonia.bg/product-category/intenziv/swoof/product_cat-pochistvane-i-grija-and-intenziv-boia-za-migli-i-vejdi/
The only difference here is the url where instead of 'and' it says 'i'. Are you saying that this is the problem?
Hello
Please add a second license code (one site one license)
OR
Remove the plugin from the second site
Hello,
Can I send you the money via a wire or Revolut? Codecanyon has blocked my account for no reason and I can't buy anything from there.
Last time I had to ask a friend to buy it...
Hello
envato - This is the only platform on which we sell the plugin (license)
Hello, I added the second license.
Hello
Unfortunately, there is no new license in the private data
I put it next to the other one. Look - PRIVATE DATA
Or there is another field?
This is an open forum, change your access as soon as possible. Never post screenshots where private data is visible
add your license here - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png
Hello, I have updated the password and pasted the 2nd license.
Thank you for hiding the data.
Hello
Please drop me wp-admin+ftp access to your site ( https://harmonia.bg ) - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134615.png
I added the data. Thanks
Hello
It looks like this problem is related to templates.
Try setting up a category using standard elementor. do not use third party plugins - https://c2n.me/4jYcSbM.png
