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Filters don't show up in parent category

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
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Hello,

I got this structure in my website:

 

parentCategory (0) -> childCat (10)

-> childCat (6)

-> childCat (3)

 

But when I am in the parentCategory (where I see the feed of all the products) the filters don't show up.

This happened after latest updates

What is wrong?

 

thanks!

Hello

Please  drop  me  exact  link to the  issue

Hello Pablo,

here is the parent category: https://test.hitechartisans.com/inter/

and this is the child one: https://test.hitechartisans.com/cases-inter/

How can you see the filters don't show up on the parent category

 

thanks!

Hello

Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png and  wp-admin access - https://c2n.me/42BAoj4.png

Update  the  plugin to latest  version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/

.

Hello

Did you manage to solve the problem?

Hi Pablo,

sorry for my late response.

license and access pasted

I also got another issue now, in the Italian language colors does not show

 

thanks

Hello

As I see you bought the license just yesterday

please  update  the  plugin to  latest  version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/

 in the Italian language colors does not show - Read  docs  please - https://products-filter.com/extencion/color/

 

Hi Pablo,

I think I'm already on the last version 2.5.5.1 right?

 

ah no it was the 2.5.5.3

ok just updated it and now I correctly see filters.

 

But the colors are still missing, what I'm getting wrong?

 

thanks!

Please try  to  read  docs( https://c2n.me/4bQvwek.png ) - https://products-filter.com/extencion/color/

Hi Pablo,

I'm not using WPML, but polylang

This is valid anyway?

Hello

This is valid anyway? - Unfortunately no

I  checked  your  attributes - https://c2n.me/4bRmJI1 - You only have three attributes.  And in  your  shop  page - https://c2n.me/4bRn1Uf - everything seems to be working correctly

Hi Pablo,

I think I made a mistake, is not your plugin that outputs the colors under the products

 

Hello

Yes. my plugin only displays color in filter

Hi Pablo,

can you please tell me how can I translate filter attribute names?

Hello

If you  use  custom taxonomy label  - https://products-filter.com/working-with-wpml/ ( it should works with polylang)

Hi Pablo,

in Polylang there are no custom taxonomy label. Is there a thing called custom string, in which taxonomies are located, but translating them has no effect on your filters

Ok!

it's  custom taxonomy  label - https://c2n.me/4bUilTl.png   to  translate  it - https://products-filter.com/working-with-wpml/

If  no  luck  drop  me  FTP access

No luck!

FTP added

12