Filters do not load correctly and products are not visible
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hi, I have a problem, when I load a page where filters are present, they are not displayed correctly, not even the products appear. As soon as I click on one and the page reloads then it works.
How can I do?
Thank you
Hello
Please drop me exact link to the issue
Hi,
I can enter user and password, the catalog is visible only after login, users are created manually, it is not possible to register
Thank you
Ok, You can add access here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134615.png
Perhaps this custom visibility functionality causes a conflict
This is the page: https://drytechinternational.com/en/shop/
Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png
Update the plugin to latest version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato
Hi,
i entered the information that you need it.
Let me know if you can help me.
Hello Federico
Update the plugin to latest version (3.3.4.5) - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato
I see that the products are loading correctly and that you are not displaying the filter
Hello,
I updated and it seems to work now.
Every now and then though, when I press on a filter it doesn't seem to work, I have to refresh the page a couple of times and then it works again. What can it be?
Thank you
Unfortunately the problem is cropping up again...
Filters are not loading correctly and products are not visible
Hello
Please remove all your CSS customizations for my plugin and do a test
And describe in more detail what’s wrong with the filter. All I see now are your filter customizations
I don't think it's a CSS problem... if you do inspection, there are some js errors
Hello
Ok! Please disable JS optimization clear all cache and do a test
Hello,
where do i find these options? Is it"Optimize loading of HUSKY JavaScript files"?
Hello
No! This is a third-party plugin that you use to optimize js/css and most likely for caching
Sorry, I keep having the same problem.
it's a multilingual site, it's only doing it in one language, the others work fine.
What can it be?
Thank you
Hello
ok! Please disable WP Rocket and press Ctrl+F5 and do a test