Filter not working in product category page
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
We have used"WOOF - WooCommerce Products Filter" PRO plugin in our below website and we are facing some issues with it. Could you please check and update us.
https://wordpress-260925-2376406.cloudwaysapps.com/product-category/usb-flash-drives/
Website access details are below:
Username : client
Password : LBClient1
We have purchased this plugin from Codecanyon.
https://codecanyon.net/item/woof-woocommerce-products-filter/11498469
Please see below issue case.
Case 1: We have setup the filter on our website with Ajax filter.
A. If we are on the product category page and apply the filter from the sidebar(capacity > 1TB), it is showing the proper result.
But after that, if we reload the current page with the current filter applied, it is redirecting to the main Shop page. It is showing shop page title, and removed the category banner etc.
Expected result: It should be on the same category page with the applied filter.
Category page: https://wordpress-260925-2376406.cloudwaysapps.com/product-category/usb-flash-drives/
Note: We have tried using the disable ajax option but still getting the same error as above.
Please see the screenshot from the below link to check our plugin settings.
https://we.tl/t-Flxx1lTKoP
Please look into this and suggest to resolve this issue. It is urgent for us because we need to go live ASAP.
Please let us know if you need any help from our end.
Hello
Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png
Update the plugin to latest version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato
Hello Pablo,
We have added the license key in private data. Please check it.
We have also updated the plugin with the latest version but still we are facing the same issue.
Hello
Please try in Advanced->Options - https://share.pluginus.net/image/i20220302101436.png
If no luck - activate this extension - https://share.pluginus.net/image/i20220302101558.png
Hello Pablo,
We have checked by enabling below both in our website.
SEO URL request > Enable > Yes
Disable swoof influence > Yes
It is working fine and it remains on the same page when we reload the page.
But there is generate new issue,
There is sidebar"Capacity" filter is not working with this option. We are not able to select any value from Capacity filter.
The Capacity is custom taxonomy in our project.
https://wordpress-260925-2376406.cloudwaysapps.com/product-category/usb-flash-drives/
JFI, We have set the"Colour" filter in the sidebar and it is also custom taxonomy, but it is working fine.
Could you please check and help us.
Hello
Please drop me wp-admin+FTP access - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png
Hello Pablo,
We have added wp-admin+FTP access in private data.
So, please check it and take the required action ASAP.
Hello
I found the reason. it's a name conflict. You have - Attribute pa_capacity and taxonomies capacity and for the URL, the plugin removes the pa_ prefix
As a result, you need to change one of the slugs
Hello Pablo,
We renamed the slug for the capacity attribute and capacity taxonomy as per your suggestion, but we was facing the same problems.
So, we have set the capacity attribute slug the same as previous"pa_capacity" and changed the custom taxonomy register type from"capacity" to"cat_capacity". So in this case, the capacity filter is working properly.
But there is generate new issue
It is showing the empty capacity terms, even though we have set"Hide empty terms" to"Yes". When we open the category page with the below URL, the capacity filter shows the proper term, but when we select any one term(like 64GB), it shows all capacity filter items with empty terms.
Example URL for category: https://wordpress-260925-2376406.cloudwaysapps.com/product-category/memory-modules/laptop-so-dimm/
So please check and guide us to resolve this issue.
Hello Pablo,
We have found another issue based on the above thread.
When we refresh the page after the filter applied, it is not showing the required filter. But it should show all filters which are applicable in that link.
Please open the below link. This link is a normal category link. So, it will show all 5 filters for this page.
https://wordpress-260925-2376406.cloudwaysapps.com/product-category/memory-modules/desktop-dimm/
Please apply the filter"Buffer Type" >"Registered", it will show the proper value after ajax applies.
But when you reload that filter URL, it is only showing the"Capacity" filter. Please check the below link.
https://wordpress-260925-2376406.cloudwaysapps.com/product-category/memory-modules/desktop-dimm/swoof/buffer-type-registered/
So, please check it and take the required action ASAP.
Hello
I did a test - https://share.pluginus.net/video/v20220308121857.mp4
Unfortunately I can't replicate this issue.
Hi Pablo,
Can I check that you refreshed the page afterward when testing, your video didn't seem to show the page refreshing?
Hello
I got it! I will write to you when I get the result
Hello
Unfortunately I can't fix this. For some reason all attributes disappear.
And it's not in my plugin, it's just impossible to get attributes by standard functions, it looks like they are not registered at all.
You can request a refund OR I have added an alternative solution in the private data