
techs-co-nz(@techs-co-nz)
2 Posts
Customers
Quote from techs-co-nz on December 5, 2023, 03:21
Hi we have a client site where the Filter and Reset buttons don't work - might you please look and advise? All updates to everything have been done in the back end and the Porto Tools caches cleared and templates refreshed.
https://cesbooks.co.nz/shop/
The Filter button works on the Home page but not inside the shop page.
Hi we have a client site where the Filter and Reset buttons don't work - might you please look and advise? All updates to everything have been done in the back end and the Porto Tools caches cleared and templates refreshed.
https://cesbooks.co.nz/shop/
The Filter button works on the Home page but not inside the shop page.

Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
Quote from Pablo Borysenco on December 5, 2023, 14:26
Hello
Try in file - wp-content\plugins\woocommerce-products-filter\ext\select_radio_check\js\html_types\select_radio_check.js - add this code - https://share.pluginus.net/image/i20231205142553.png
index = index.replace('/', '');
Clear all cache and do a test
Hello
Try in file - wp-content\plugins\woocommerce-products-filter\ext\select_radio_check\js\html_types\select_radio_check.js - add this code - https://share.pluginus.net/image/i20231205142553.png
index = index.replace('/', '');
Clear all cache and do a test

techs-co-nz(@techs-co-nz)
2 PostsTopic Author
Customers
Quote from techs-co-nz on December 5, 2023, 23:28
Amazing thank you this is working fine now on other phones / browsers. It is still not working on the phone I tested yesterday (Chrome), BUT it does work when I open a new “Incognito” tab, and also when I tested it on another 2 phones here.
This suggests to me that there is something “remembered” in my phone browser from yesterday before the fix was applied. I am hoping that this phone will soon “forget” the faulty element, and fetch a new copy from the website and thereafter it will work correctly.
Thanks for the very speedy assistance :)
Amazing thank you this is working fine now on other phones / browsers. It is still not working on the phone I tested yesterday (Chrome), BUT it does work when I open a new “Incognito” tab, and also when I tested it on another 2 phones here.
This suggests to me that there is something “remembered” in my phone browser from yesterday before the fix was applied. I am hoping that this phone will soon “forget” the faulty element, and fetch a new copy from the website and thereafter it will work correctly.
Thanks for the very speedy assistance :)

Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
Quote from Pablo Borysenco on December 6, 2023, 12:53
Hello
Yes it looks like a cache. please clear all cache and Ctrl+F5
Hello
Yes it looks like a cache. please clear all cache and Ctrl+F5