Error filtering products
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hello,
We bought the premiun version of your plugin and we are not able to make it run as it should.
The case is that when we filter by two colors for example, and one of them dont have the other color variation, instead dont show the product it show it on the default picture.
It happens also if the product does not hace stock it show it anyway.
Could you help us?
Regards
Hello
Please drop me exact link to the issue. Describe in more detail what should I do to get this error.
Try this extension - https://c2n.me/45vK0g6.png AND check option - https://c2n.me/45vK802.png
If no luck - Drop me wp-admin access - https://c2n.me/43SC6rb.png ->https://c2n.me/42BAoj4.png
We try it but it does not work.
Hello
Describe in more detail what should I do to get this error. - Describe what search query I should do and which product will not display correctly
I did test - https://c2n.me/45wQNJr - https://c2n.me/45wQNJr
Hello,
I send you a video. If we filter by two colors, variants that have not one of the colors is shown anyway on his default picture.
Hello
Everything works correctly! Your search query: Show me product where the color is color_1 OR color_2
If you need : Show me product where the color is color_1 AND color_2 - check option - https://c2n.me/45y7EcP.png
Hello,
Here I attach a picture when you can see the error.
Hello
Ok! But this product has this attribute - https://c2n.me/45AlDM9.jpg Or do you mean only the product image? This filter does not affect the product display template!
Hello,
But if you see in this filter some results are shown twice. For example"Chaqueta Binaria" is twice shown one correctly in"Azul Valito" but the other shoud correspond to"Azul Dorian" and this colour does not exists in the product.
Maybe the query is using and OR insted of two diferent queries.
Hello
This is the same product. It looks like you are using third-party software to display variations like a regular product. This is not standard woocommerce functionality.
Hello,
We are using the standard functionality of woocommerce to display all the variations.
We just change the way it is shown but we are not modifiying the results or queries.
Hello
The standard store and category template only shows parent products. And the filter does a search for the parent products. It is not possible to display one product variant as a separate product in the standard woocommerce settings.
It looks like this filter is not compatible with your custom code.